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FAQ
Shipping
Shipping charges for your order will be calculated and displayed at checkout.
When will my order be processed and shipped?
Orders are typically shipped next business day via USPS or UPS.
Can I track my order?
Yes, once your order is dispatched, we will send you a tracking number via email. You can use this number to track your order's progress on our carrier's website.
Please note that tracking numbers may take up to 24 hours to see movement.
Do you ship internationally?
Not directly; however, you can contact us here with any requests to see if an accommodation can be made!
Do you ship to P.O. boxes?
We can! However, those orders cannot be placed directly through our website. Contact us here to place an order.
What is your return/exchange policy?
We offer free exchanges and returns on all unworn merchandise within 30 days of purchase.
Other Questions
Are Bobbi-Toads sold in stores?
Not at this time, but let us know via our contact form if there’s any specific suggestions as to where you’d like to see them!
How can I purchase shoes for wholesale?
Please contact us here to discuss bringing our products into your store.
What type of nail polish and remover can I use on my Bobbi-Toads Paintables?
Bobbi-Polish is the recommended brand of nail polish and remover for your Bobbi-Toads Paintables, but most other nail polishes do work, too! We recommend you use non-toxic nail polish along with non-toxic remover. If you choose to use another type of polish, we suggest you use a clear base coat to reduce the possibility of discoloration.
How do I take the nail polish off of the shoes?
Simply use nail polish remover, as you would on your real nails. Now your shoes are ready to decorate again!
Can I paint my Bobbi-Toads Light-Ups with nail polish?
Unfortunately not - using nail polish on any shoes that are not the Bobbi-Toads Paintables will result in discoloration. However, you can still get creative and customize your shoes with Bobbi-Stickers!
Okay but just HOW durable are the shoes?!
More durable than you can ever believe. We make our products with the highest quality, because that’s what we would want!
Can I clean the shoes? How do I do that?
Yep, of course! It’s actually really easy - just use regular, everyday cleaning wipes or spray! If you’re referring to taking the nail polish off, simply use nail polish remover.
What makes your products vegan and eco-friendly?
All of Bobbi-Toads shoes are vegan, meaning they aren’t made from animal leather, but rather a sustainable substitute. Our Bobbi-Polish is eco-friendly, non-toxic, hypoallergenic, and all natural - “safe as mud” as Piggy Paint, our manufacturer, likes to call it! And our packaging? Fully recyclable! The shoeboxes are high-quality and we encourage re-use, but please recycle if you don’t plan on using/keeping it!
Can I use Bobbi-Polish on my regular nails?
Yes! Bobbi-Polish is safe and non-toxic, making it perfect to match to your real nails as well!
What do I do if my Bobbi-Polish is separating or thickening?
If your Bobbi-Polish is separating, that’s because of its natural properties! Just give it a shake and you’ll be good to go. If your Bobbi-Polish is thickening, you can add a few drops of water and shake it up until you reach your preferred consistency.
Will Bobbi-Polish stain clothes or furniture?
Yes; as with any other nail polish, we suggest using caution when applying.
Family-owned
Eco-friendly brand
Free Returns & Exchanges
Made to move. Made to create. Made to express.
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